Pen & Nib Repair

To send a pen or nib to us for service, first fill out our Service Request Form, and wait to receive written instructions from us on how to send your pen in safely. You will need to submit a new Service Request Form for each individual pen.

Frequently Asked Questions

1. How long will my repair / service 

We evaluate all repair and customization requests in the order we receive them.

The turnaround time depends on the complexity of the request, but usually will be around 5 weeks. A repair that we have to send on to the pen’s manufacturer may take much longer.

2. What if I don’t want to wait that long? I just got my pen and I don’t like the way it writes!

We are a very small team, and the volume of service requests we receive outstrips our capacity to fulfill them. However, if you purchased your pen from us within the last 30 days, please write us an email to let us know ASAP. We will bump you to the top of our queue.

Additionally— your pen may not need a re-tune or repair to write nicely again! If your pen has been skipping or drying out, please visit our pen maintenance page to see what you may be able to do to solve the problem at home.

3. What happens after I submit the Service Request Form?

We will evaluate your request and write back within 5-10 business days to let you know what we can do for you, what the estimated costs are, and how to proceed.

Thank you!


Click here to start your Service Request